Shopify order support agent

AI support that knows the order.

Resolve WISMO, returns, and order edits with Shopify context and clear guardrails.

Book demo See workflow
Dockline AI dark product interface showing Shopify order context, AI draft, policy guardrails, and approval preview

Built for stores where support touches revenue.

For Shopify teams shipping daily, handling returns weekly, and protecting brand voice in every reply.

1-10 CX agents 500-8,000 monthly tickets Shopify or Shopify Plus
Five premium ecommerce merchant category cards for apparel, wellness, home goods, beauty, and subscription goods
Editorial view of ecommerce support ticket categories

Most tickets are not hard. They are repetitive.

Order status, address edits, returns, damaged items, and discount questions should not drain the team every morning.

Where is my order?

Reads fulfillment, carrier events, and expected delivery language.

Change address

Checks label state before drafting an action.

Start return

Uses policy rules and product condition questions.

Damaged item

Routes replacement requests into human review.

Discount rules

Explains exclusions without sounding scripted.

Dockline AI support command center concept with order context and approval state

One workspace for answers, actions, and review.

Dockline reads Shopify orders, store policies, and previous tickets before it drafts or acts.

Watch the flow
Answer Drafts grounded in order, policy, and prior conversation.
Act Previews refunds, edits, return starts, and replacements.
Review Keeps sensitive actions behind merchant approval.

Policy lock

Autonomy where it is safe. Review where it matters.

Refunds, replacements, and edge cases follow policy limits before any customer sees a reply.

Guardrail flow showing context, policy check, draft action, and approval
Read context

Shopify order state, customer history, and ticket thread.

Check policy

Return window, refund limits, replacement rules, and exceptions.

Draft action

Reply plus proposed Shopify action shown before execution.

Ask approval

Human review for refunds, replacements, and unusual cases.

Works with the stack merchants already use.

Connect Shopify, helpdesks, subscriptions, returns, and tracking data without rebuilding support.

View integrations
Shopify Orders, customers, products
Gorgias
Zendesk
Recharge
Klaviyo
Loop
Tracking
Integration map concept for Shopify merchant tools

Pricing that does not punish volume.

Start with AI drafts, add approved actions when your policies are ready.

Draft

AI replies, Shopify context, human send.

$99/mo
  • Policy-aware reply drafts
  • Order context side panel
  • Knowledge source checks
  • Human send required
Book demo

Action

Guarded refunds, returns, order edits.

$249/mo
  • Everything in Draft
  • Action preview for Shopify changes
  • Approval rules by ticket type
  • Usage caps before automation starts
Book demo
Dockline AI usage cap and approval limit interface for pricing control

Questions operators ask before turning on AI.

Dockline is designed to earn trust in stages: draft first, review actions, then expand approved automation.

No. Dockline is designed to work beside a helpdesk and specialize in Shopify order context, policy checks, and action review.

Give every order question a safer path.

Connect a Shopify store, review real tickets, and decide what Dockline may answer or act on.